Privacy policy

Privacy Policy
Last Updated: May 17, 2026

Smartgrid (“we,” “us,” or “our”) operates this website and provides related services, features, and products (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, place an order, or otherwise interact with us.

By accessing or using any part of our Services, you agree to the practices described in this Privacy Policy.

 

Personal Information We Collect

We collect and process personal information that can identify you, such as:

  • Contact details: name, shipping address, billing address, phone number, email address

  • Payment info: card details, transaction data (processed securely through our payment provider)

  • Account info: if applicable, your login credentials and preferences

  • Order history: items viewed, purchased, returned, or exchanged

  • Device data: browser type, IP address, device ID

  • Usage data: how you navigate or interact with our Services

  • Customer service interactions

 

How We Collect Your Information

We collect personal information:

  • Directly from you (when placing orders or contacting us)

  • Automatically via your device when visiting our site (using cookies or analytics tools)

  • From third-party service providers who help operate our store and services

 

How We Use Your Information

We use your personal information to:

  • Process transactions and fulfill orders

  • Provide customer support

  • Improve our Services and your shopping experience

  • Detect and prevent fraud or misuse

  • Send promotional or transactional messages (you may opt out anytime)

  • Comply with legal obligations

 

Sharing Your Information

We may share your information with:

  • Service providers (e.g. payment processors, shipping partners)

  • Marketing platforms, where legally allowed

  • Authorities if required for legal compliance, fraud, or safety reasons

We do not sell your personal information.

 

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Opt out of marketing emails

  • Request a copy or transfer of your data (data portability)

You can make any of these requests by contacting us at support@techsmartgrid.com.

 

Data Security and Retention

We use reasonable security measures to protect your data. However, no system is completely secure. We recommend not sending sensitive information through unsecured channels (e.g., plain email).

We retain data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

 

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

 

Children’s Privacy

Our Services are not directed to children under the age of majority in your area. We do not knowingly collect information from minors. If you believe a child has submitted personal information to us, contact us for deletion.

 

Policy Updates

We may update this policy as needed. Any changes will be posted here with a new “Last Updated” date.

 

Contact

For any privacy-related questions or requests, contact us at:
Email: support@techsmartgrid.com