Refund policy

Return & Refund Policy

We offer a 60-day return policy from the date of delivery.

To be eligible for a return, the item must be unused, in original condition and packaging, and include proof of purchase.

To request a return, email us at support@techsmartgrid.com. Returns must be approved first. Any item sent back without authorization will not be accepted.

Once your return is approved, we’ll send you instructions and a return shipping label. You are responsible for safely packaging and sending the item back.

 

Damaged or Incorrect Items

Please inspect your order when it arrives. If it’s damaged, defective, or incorrect, contact us immediately so we can make it right.

 

Non-Returnable Items

• Final sale items

• Gift cards

• Used or altered trackers

• Returns past 30 days

 

Exchanges

If you need a different item, return the original once approved, then place a new order.

Refunds

We’ll notify you once your return is inspected. If approved, your refund will be issued to your original payment method within 10 business days. If it's been over 15 business days since approval, contact us at support@techsmartgrid.com.